Protection and connectivity go hand in hand...

Your Vivint system protects your home, while your AT&T service keeps everything connected. Taking a few minutes to review both your security settings and your billing details ensures everything is working exactly as it should.

Waiting on AT&T Credits? Don’t Let Them Slip Through

We’ve seen a few recent cases where expected promotional credits didn’t show up right away. While most issues get resolved, catching them early makes the process smoother.

Before multiple billing cycles pass, take a few minutes to confirm your promotion details and make sure everything is applied correctly.

1️⃣Check your installment start date.

Most promotional credits begin 1–3 billing cycles after activation.

2️⃣ Confirm promo eligibility.

Log into your AT&T Inc. account and review your device installment agreement and promotion details.

3️⃣ Use chat first.

The online chat feature inside your account often creates a documented case number.

4️⃣ Ask for a "promotion escalation".

If credits are missing beyond 3 cycles, request a promo escalation and reference the original offer.

5️⃣ Save confirmation numbers.

Always document the date, rep name, and case ID.

Staying proactive makes all the difference. Whether it’s confirming your promotional credits or making sure your system is fully connected, small check-ins today can prevent bigger frustrations later. The goal is simple: everything working seamlessly so you can focus on what matters most, knowing your home and your connection are both covered.

Protection and connectivity should always work together—not separately. When your security system and wireless service are both running the way they’re supposed to, you get the full experience: reliability, control, and peace of mind. Taking a few extra minutes to review your setup and billing details isn’t just about fixing issues—it’s about making sure everything you signed up for is actually working in your favor.

How Can We Help?

While we’re not the service provider, Kentro Tec acts as your guide and point of clarity, helping you connect with the right teams, understand next steps, and get answers faster — without feeling passed around.

Vivint Smart Home Customer Support:801-377-9111

AT&T Customer Line "The Tower":833-469-1723

Speak to Someone at Kentro Tec: 877-847-1135

Email:[email protected]

authorized dealer for Vivint Smart Home